On Sale: Apr 21, 1993
Page Count: 320 pages
Publisher: Basic Books
ISBN-13: 9780201608137

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$31.99 CAD

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Trade Paperback $24.99 $31.99 CAD

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Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

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Nonfiction
Business & Economics
General

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Richard C Whiteley

About the Author

Richard C. Whiteley, one of the world’s most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America’s leading experts on customer-focused quality.

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About the Author Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.

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Richard C Whiteley

About the Author