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Customer-centered Growth

Five Proven Strategies For Building Competitive Advantage

Contributors

By Richard C Whiteley

By Diane Hessan

Formats and Prices

On Sale
Mar 24, 1997
Page Count
336 pages
Publisher
Basic Books
ISBN-13
9780201154931

Price

$21.99

Price

$28.99 CAD

Format

Trade Paperback

Format:

Trade Paperback $21.99 $28.99 CAD

In Customer-Centered Growth, Richard Whiteley and Diane Hessan reveal the compelling secrets of how today’s successful companies are achieving explosive growth. Drawing on dozens of case studies of every kind of enterprise, Whiteley and Hessan define five proven strategies that you can use to grow—even under the most adverse business conditions.


Richard C Whiteley

About the Author

Richard C. Whiteley, one of the world’s most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America’s leading experts on customer-focused quality.

Learn more about this author